Shipping & Order Policy

At GrowLab, we work hard to process and deliver your orders as quickly and securely as possible. Please review the information below before placing your order.

Order Processing & Shipping Time

Processing Time

All orders typically require 2–3 business days for processing, quality checks, and preparation before they are shipped.

Business days do not include weekends or public holidays.

Estimated Shipping Time

Once your order has been processed and shipped, estimated delivery times are:

• United States: 3–7 business days

• Canada & Europe: 3–7 business days

• Australia & New Zealand: 5–10 business days

• Central & South America: 5–15 business days

• Asia: 7–15 business days

• Africa: 15–30 business days

Maximum estimated delivery timeframe: up to 20 business days, excluding the order processing period.

Shipping times are estimates and are not guaranteed. Delivery may take longer due to carrier delays, customs clearance, weather conditions, holidays, or other circumstances outside of GrowLab's control.

Order Cancellations

Once an order is placed, it may begin processing shortly afterward.

• You have a 24-hour window after placing your order to request a cancellation.

• Cancellation requests submitted after 24 hours may not be guaranteed.

• If your order has already been processed or shipped, we may be unable to cancel it.

• If cancellation is not possible, you may contact us after delivery regarding a return, subject to our Refund & Return Policy.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow 1–3 business days for tracking information to become active or update after shipment.

In some cases, tracking information may be limited depending on the shipping method or destination.

If your tracking information shows “No Information Available” or has not updated for more than 5 business days after shipment, please contact our support team.

Lost or Missing Packages

GrowLab is not responsible for packages delivered to an incorrect or incomplete address provided by the customer at checkout.

Please carefully verify your shipping information before completing your order.

If the shipping address or shipment error was caused by GrowLab, we will work with you to resolve the issue at no additional cost where appropriate.

Shipping Protection

If shipping protection or an insured shipping option is available and purchased with your order, additional protections may apply according to the terms of that service.

For packages confirmed as lost in transit, available resolutions may include a replacement or refund, depending on the shipping method and circumstances.

For orders shipped without additional shipping protection, we will work with the carrier to investigate confirmed lost packages and determine the appropriate resolution.

Customs, Duties & Import Fees

International orders may be subject to customs duties, import taxes, tariffs, or other fees imposed by the destination country.

Please note:

• Customs and import fees are generally not included in the product or shipping price unless specifically stated at checkout.

• The customer may be responsible for any applicable customs duties, taxes, or import fees.

• GrowLab is not responsible for delays caused by customs clearance.

• Customs policies and charges vary by country and are outside of GrowLab's control.

By placing an international order, you acknowledge that additional customs or import charges may apply.

Delivery Delays

While we do our best to provide accurate shipping estimates, GrowLab cannot guarantee a specific delivery date.

Unexpected delays may occur because of:

• Shipping carrier disruptions

• Customs processing

• Severe weather

• Public holidays

• Incorrect or incomplete delivery information

• High-volume periods

• Other circumstances outside our control

If your order appears to be significantly delayed, please contact our support team so we can help investigate its status.

Need Help?

If you have questions about your order, shipping, tracking, or delivery, please contact our customer support team: support@trygrowlab.store

Brand: GrowLab